Samsung Settings Guide
Device Settings
1. Device Battery Settings
Please, go to your Android settings
"Battery"
"Battery Manager"
Select "Use Battery Manager" to "Off"
2. Location Services
Please, go to your Android settings
"Security & Location"
"Location"
Scroll down
"Scanning"
Select "Wi-Fi Scanning" to "On"
Select "Bluetooth Scanning" to "On"
Please, go to your Android settings
"Security & Location"
"Location"
Scroll down
"Google Location Accuracy"
Select "Improve Location Accuracy" to "On"
App Settings
1. Location Permission
Please, go to your Android settings
"Apps & Notifications"
Find you Telematics App
"Permissions"
Select "Location" to "On"
Select "Storage" to "On"
2. Notification Permission
Please, go to your Android settings
"Apps & Notifications"
Find you Telematics App
"Notifications"
Select "Show Notifications" to "On"
Select "Tracker Service"
Select "Allow notification dot" to "On"
Select "Show notification dot" to "On"
Check that you see notification from your Telematics App in tray
3. App Battery Settings
Please, go to your Android settings
"Apps & Notifications"
Find you Telematics App
"Battery"
Select "Don't optimize"
Check that your Telematics App is "Not optimized"
Didn't help?
If all above didn't help, try to check our Troubleshooting articles: