iOS 13 (and higher) Settings Guide

1. Download, install and launch your Telematics App
2. Permission Wizard will start automatically

1. Location Permission (First Step)

1. Read the instruction on the first Wizard screen and click "PROCEED"
2. Choose "Allow While Using App"

2. Fitness Activity Permission

1. Read the instruction on the second Wizard screen and click "PROCEED"
2. Choose "OK"

3. Notifications Permission

1. Read the instruction on the third Wizard screen and click "PROCEED"
2. Choose "Allow"

4. Location Background Permission (Second Step)

1. Read the instruction on the fourth Wizard screen and click "GOT IT"
2. In some time (from 5sec to 10min) your iPhone will ask you if you want to allow the location even when you are not using the app.
3. Select "Change to Always Allow"
4. Check once again all given permissions

Didn't help?

Try to check our Troubleshooting page:

http://help.telematicssdk.com/en/articles/4838490-ios-troubleshooting